Without clear feedback from management, even good employees with the best of intentions will lose their effectiveness. Employees cannot perform at their best if they are merely guessing what will make you happy, or spending valuable time trying to understand the basic nature of their tasks. Learn how to improve group performance by giving your employees clear instructions, opportunities to ask questions, and useful feedback using constructive corrections and enthusiastic praise.

This course combines a day of lecture with extensive post-work. The lecture will be held at the Los Angeles Equestrian Center in Burbank, from 8:30 am to 5:30 pm on Wednesday, May 15, 2002.